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Compliments, Comments and Complaints

Compliments and Comments

It is rewarding and much appreciated to hear from parents and carers when they are happy about aspects of school life and share these thoughts and comments with us.

Below are some lovely comments we have received from parents and carers, they have been kept anonymous to comply with data protection:

 

 

Well done on a very successful opening of the school. X didn't stop talking all the way home about school and how much she enjoyed it! She loved the Queen song and her social bubble, which has her closest friends. 

Well done and thank you all for your hard work. I know how hard this new "normal" is. 

(8th September 2020)

 

Just wanted to say a huge thank you to you and the team for making such a big effort today. X and X loved their first day and can’t wait for tomorrow.

We both really appreciate the added pressure the school is under at the moment. 

(7th September 2020)

 

To all the staff...Thank you for all your hard work over this very hard year. It has not been easy but you have been amazing. Thank you for all you have done for our son; he has grown so much under your care".

(17th July 2020)

 

"Thank you to the staff for all your hard work and dedication to ensuring Youlgrave School is a happy and safe environment for pupils to learn during these very difficult times".

(16th July 2020)

 

"Thank you for all the varied activities set during lockdown (and answers 😊), reassuring phone calls and the BLOG. The feedback was great; deeper thinking questions and lovely messages from teaching and support staff".

(16th July 2020)

 

"A huge thank you to EVERY member of staff for making the school site safe and welcoming for our children to return to school. And for sharing progress and reassurance when the children have walked out of school this term".

(16th July 2020)

 

We have just watched the leavers video and I’m in tears as I’m sure other parents will be.

What an amazing bunch of children who have had 7 years with absolutely brilliant staff looking after them.

Thank you to each and everyone of you. Xxx

(16th July 2020)

 

"Thank you to everyone at Youlgrave School for making me feel so welcome and allowing me to finish my final few weeks of primary school; I have had an amazing time!"

(15th July 2020)

 

“Thankyou so much for all your support for us and especially X, such strange times at the moment, but she’s really enjoyed her first year at school and I think her confidence has really grown”.

(8th July 2020)

 

“We are so proud of his resilience during this period, X loves school so much. This is thanks to your dedication and a fantastic team. 

I would like to wish you all restful, well-deserved break over the summer”. 

(8th July 2020)

 

“Thankyou so much for all your support for us, such strange times at the moment, but X has really enjoyed her first year at school and I think her confidence has really grown”

(9th July 2020)

 

Thank you to all the staff, as you've been amazing through this time and really helped both X and X in many ways.

(1st July 2020)

 

Thank you for a wonderful first day back at school! 

X and X had a great day. 

I'm pleased with the decision and all the staff were lovely. 

All the best"

(9th June 2020)


"Hiya Mrs Stelling,

Just a quick email to say thankyou so much for our chat yesterday on the phone, you are so supportive and reassuring, I'm so pleased I rang.

Thankyou to you all at School for working so hard

Lots of love to you all"

(15th May 2020)

 

"I am missing you ladies

I hope you and your families are all well.
My regular visits to the reception and having a laugh with you both always makes the school run more pleasant. Take care and send my love to all who are in school.
See you soon "
👍 

(1st April 2020)

 

                                                                             ……………………...……………………………….

Complaints

If you are unhappy with any aspect of school life, we would encourage you to firstly speak to your child's class teacher. If you feel your issue hasn't been rectified or there is a reason you can't speak to the class teacher please ring school to make an appointment to speak to Mrs Stelling either on the phone or in person. 

If you feel you wish to make an official complaint, please read the policy below which gives details of the procedure.

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